FAQ's

Q: When will I be billed for my membership?
A: All membership billings will be on the 1st of every month.

Q: How do I sign up?
A: To sign up for a membership you must book a tour with us or simply stop by whenever you'd like.

Q: What are the gym's hours?
A: We are open and staffed all hours of the day so you can visit us anytime.

Q: How do I update my card on file?
A: To update the card on file just stop by the front desk or give us a call.

Q: How do I cancel my membership?
A: To cancel your membership just stop by the front desk and we'll guide you through the process.

Q: Do you offer family plans?
A: We do not offer family plans. Each individual must have their own account.

Q: Do you offer discounts for military?
A: We offer discounts for first responders. This includes active Military, Veterans, Police, Fire Fighters, EMS.

Q: What is the minimum age to sign up?
A: You must be at least 13 years old to join with a parent and 16 years old to sign up on your own.

Q: Can I freeze my membership?
A: We are not able to freeze membership billings. They must remain either active or cancelled.

Q: I cancelled in the past and would like to join again. Can I just restart my previous membership?
A: Once your membership has been cancelled you'll be subject to all sign up cost upon your return at our current membership rates.

Q: Do your memberships require a one year contract?
A: Our memberships are on a month-to-month term only.

Q: What do I need to bring to sign up?
A: Just bring yourself, your ID and the card you would like to use for payment.

Q: How can I contact you?

A: You can contact us by sending an email to support@romanempiregym.com. Our customer support team will respond to your inquiry as soon as possible.


Q: Where are your products shipped from?

A: Our products are shipped from our warehouse located in League City, TX.


Q: Can I get a refund on my purchase?

A: Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Please refer to our refund policy for more details.


Q: How long does it take to process a refund?

A: Once we receive your returned item, it may take up to 7 business days for our team to inspect and process your refund. You will receive a refund notification via email, and it may take up to 5 business days for the funds to be processed back to your original payment method.


Q: Do you offer exchanges?

A: Yes, we offer exchanges for eligible products. If you would like to exchange your item for a different size or color, please contact our customer support team at support@romanempiregym.com.


Q: What is your return shipping policy?

A: We do not offer prepaid return shipping labels. You are responsible for shipping the item(s) back to us using your chosen carrier service. Please include your packing slip or a note with your order number, email, and full name in the return package.


Q: Are all products eligible for a refund?

A: Most clothing and accessories can be returned for a refund within 30 days of delivery. However, please note that all footwear is final sale and cannot be returned due to hygiene purposes. For more information, please refer to our refund policy.


Q: Can I cancel or modify my order?

A: You have a 24-hour cancellation window after submitting your order. After 24 hours, your order cannot be canceled or modified in any way. If you need assistance with canceling your order, please email us at support@romanempiregym.com.


Q: Do you price-match items?

A: No, we do not price-match items at any point prior to, during, or after our sale events.


Q: What should I do if my product arrives damaged or incorrect?

A: If your product arrives damaged or incorrect, please email us at support@romanempiregym.com. We will assist you in resolving the issue.